Hand & Wrist Center of Houston Home If you suspect broken bones, dislocated joints, lacerated tendons, lacerated nerves, infection, or have an open wound below the elbow, then call us immediately.
 
PRACTICE POLICIES


Authorization for Treatment

In the modern healthcare environment, treatment cannot be given until it has first been authorized in writing. Healthcare plans with more expensive premiums allow greater freedom of choice and often have automatic or rapid authorizations. Other healthcare plans that have less expensive premiums are more restrictive and have more complicated authorization processes that can often become delayed. The fact that medical conditions often have urgent needs does not seem to be a factor in the design of the system.

Surgical Scheduling

Patients are given the maximum opportunity to determine their own date of surgery. Surgery is performed five days a week. Patients cannot be confirmed on the official surgical schedule until all authorizations have been obtained. The order of the surgical cases on a given day is not set until the preceding afternoon. Only the first cases of the day are assigned an actual time. All subsequent cases are scheduled to follow the first but do not have an actual start time, only a rough estimate.

Medication Refills

Requests for medication refills must be called in to the office during regular business hours. Patients must take responsibility for checking the amount of medication left and calling in with enough advance notice to get a refill. Requests for medication refills will not be answered by pager after business hours, which is reserved for true medical emergencies.

Canceling Appointments and Surgeries

The courtesy of canceling clinic appointments and surgeries with minimum 48 hours notice allows another patient who needs care to receive treatment. The practice policy, however, is not to charge our patients who fail to recognize this courtesy period of notification.
 
 
 
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  • MD was very thorough and spent a good amount of time with the patient (me). MD had good bedside manners which you do not see from a lot of doctors nowadays. He also made sure everything was understood and that I was given a chance to ask questions or address any concerns I had. Everyone was courteous and professional. Thank you for making mu visit a pleasant one. - 05/02/18
  • Visit was pleasant and went smoothly. No complaints. Outstanding service. - 09/14/18
  • Dr. Henry gave me my wrist back!!! Thank you Dr. Henry!!! - 07/10/17
  • The staffs here was GREAT!!!! - 06/21/17
  • great doctor - 05/23/18
  • Thank you for sewing me back together and guiding me through my recovery!!! - 05/15/18
  • I was so impressed that Dr. Henry took so much time with me, explaining the whole process of my injury, what should have happened, and what we can do going forward. Thank you! - 09/28/18
  • Dr. Henry is a tremendous doctor! - 05/22/18
  • The doctor and staff are the best I have ever had. Very professionalism at its best. - 11/15/17
  • thank you - 10/16/17
  • :) - 06/01/17
  • Fantastic. Very helpful and considerate staff and manner. Very much appreciated. Fully recommend in for the future. Thanks, Andrew - 09/19/18
  • Thank you for repairing my injury and being kind in the process. - 01/10/18
  • Very efficient practice - 10/19/17
  • outstanding knowledge and gets you into the hospital if needed the same. - 02/09/18
  • the whole group was very good, I had an excellent experience. - 11/09/17
  • Dr. Mark Henry is a true healer; the finest most competent doctor I've ever encountered. I am forever grateful to Dr. Henry and the entire staff for saving my finger and facilitating my complete recovery with grace and seriousness of intent. Thank you. - 01/10/18
  • Great service and attention to patient needs. Staff was very attentive. - 09/17/18
  • an experience beyond expectation - 10/06/17
  • Very happy I came here for the surgery, etc. - 06/09/17
  • everyone was very helpful. - 10/02/18
  • Awesome staff. - 09/25/18
  • Awesome facility. Fast results. Thoroughly explained causes of pain, diagnosis and treatment. Staff wonderful. Facility is amazing - 10/10/18
  • Dr. Henry and his staff are phenomenal. Dr. Henry has a gift for not only treating health issues extremely effectively, but he is extremely thorough and very efficient at communication and explaining everything he is doing and all of clearly outlining your options for future procedures. - 05/11/18
  • The staff and the Dr. are very helpful and understanding .I have not yet seen a better staff like this office . I will recommend any one here . - 11/06/17
  • With the severity of my injury I am amazed at how functional my wrist is with the amazing team work shown at the office. From the very start the service and care have been outstanding!! I can't thank everyone enough! - 02/23/18
  • you were very good, thank you very much - 05/17/18
  • David, Luis and the staff were so helpful and answered all my questions. Highly recommend the facility for any hand surgeries. - 09/27/18
  • The staff is nice and everyone is up on the treatment. I feel confident that I am getting the best care and am glad I came here. - 10/30/17
  • every thing was really great - 10/19/17
  • very confortable,Dr. Henrry very professional and very friendly staff - 12/05/17
  • Dr. Henry was very informative about the treatment and staff was pleasant. - 01/11/18
  • Great doctor and good staff - 10/10/18
  • love the circus de sole dvd. everything was amazing. rehab was the best too. - 02/23/18
  • Dr.henry knew his stuff. he was friendly but straight to the point. - 09/11/18
  • all excellent care - 07/12/17
  • very helpful. staff was very helpful and outstanding. Dr. Henry explained everything to me - 06/19/18
  • best place for treatment of hand and wrist problems. Dr. Henry was recommended to me by a friend who is a medical care professional. - 10/06/17
  • The visit was good - 09/27/18
  • Great experience on every visit. Doctor Henry's work is fantastic and his explanations are thorough. I recommend him highly whenever the opportunity presents. - 09/26/18
  • no complaints hand is coming along very well - 11/06/17
  • I am really happy with my experience. I always knew what was going on and over time got to know the staff based on how many times I've been here. Most importantly, I feel I got the right treatment for my injury. - 10/19/17
  • Great Doctor and staff. Luis is a wonderful asset to the staff - 12/18/17
  • Dr. Henry was able to salvage my hand to make it usable again. I have already sent my Father here and he no longer has any pain in his wrist. - 11/13/17
  • Dr. Henry and his staff are amazing! I was able to get an urgent new patient appointment immediately with surgery that same afternoon. Dr. Henry does an excellent and thorough job explaining my injury and the healing process. Very impressed with his plan of early mobility and physical therapy, which helped restore my function back to normal within 8 weeks of surgery. I would 100% recommend Dr. Henry and his staff! Very pleased and grateful for his help. - 03/23/18
  • very good team work, best clinic - 06/21/17
  • Outstanding service and results - 10/30/17
  • Very nice staff and surgeon. Thumb looks good now after surgery, hopefully thumb continues to heal and stays healed. Thank you - 01/30/18
  • excellent! dr & staff! - 06/14/17
  • every body was excelent - 01/09/18
  • I was very impressed with how I was treated by the doctor as well as the Medical assistant. All my questioned were answered and I was treated with care and respect. Luis was Awesome! Doctor Henry was very informative. I will recommend him to friends and family - 06/09/17
  • I couldn't be more pleased with the level of service I received while in Dr. Henry's care. The level of detail in which my injury was explained and resolved, and the level of competency that was displayed throughout the healing was truly outstanding. - 01/30/18
  • I appreciated everyone being friendly and professional and quick and competent at what they do. Dr Henry is straightforward and clear with no extra b/s and I was quite pleased with that. - 09/20/18
  • Great job your staff is the best,thank you &GOD Bless all of you! - 06/15/18
  • I appreciate the expertise and experience of Dr. Henry!!! I know I had the BEST hand surgeon!!! - 05/02/18
  • dr henry does an excellent job of explaining the problem and solution, seems extremely competent - 02/07/18










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