Hand & Wrist Center of Houston Home If you suspect broken bones, dislocated joints, lacerated tendons, lacerated nerves, infection, or have an open wound below the elbow, then call us immediately.
 
PRACTICE POLICIES


Authorization for Treatment

In the modern healthcare environment, treatment cannot be given until it has first been authorized in writing. Healthcare plans with more expensive premiums allow greater freedom of choice and often have automatic or rapid authorizations. Other healthcare plans that have less expensive premiums are more restrictive and have more complicated authorization processes that can often become delayed. The fact that medical conditions often have urgent needs does not seem to be a factor in the design of the system.

Surgical Scheduling

Patients are given the maximum opportunity to determine their own date of surgery. Surgery is performed five days a week. Patients cannot be confirmed on the official surgical schedule until all authorizations have been obtained. The order of the surgical cases on a given day is not set until the preceding afternoon. Only the first cases of the day are assigned an actual time. All subsequent cases are scheduled to follow the first but do not have an actual start time, only a rough estimate.

Medication Refills

Requests for medication refills must be called in to the office during regular business hours. Patients must take responsibility for checking the amount of medication left and calling in with enough advance notice to get a refill. Requests for medication refills will not be answered by pager after business hours, which is reserved for true medical emergencies.

Canceling Appointments and Surgeries

The courtesy of canceling clinic appointments and surgeries with minimum 48 hours notice allows another patient who needs care to receive treatment. The practice policy, however, is not to charge our patients who fail to recognize this courtesy period of notification.
 
 
 
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  • every body was excelent - 01/09/18
  • no complaints hand is coming along very well - 11/06/17
  • Great staff and speedy process! - 04/14/17
  • We have had the best experience here. The staff has always accommodated us and since Tyler is only 10, they always go out of their way to make sure we are comfortable. I have and will continue to recommend Dr. Henry and his staff to anyone I know. Thanks! - 02/28/17
  • Love the Doctor and his staff. - 02/08/17
  • Very efficient practice - 10/19/17
  • Thank you! - 03/08/17
  • an experience beyond expectation - 10/06/17
  • I gained full confidence in Dr. Henry and his staff as I progressed through my recovery. - 03/28/17
  • Dr. Henry and Mary in PT helped me get my dominant arm back in working order. - 04/18/17
  • I am really happy with my experience. I always knew what was going on and over time got to know the staff based on how many times I've been here. Most importantly, I feel I got the right treatment for my injury. - 10/19/17
  • thank you - 02/09/17
  • I feel very confident in Dr Henry and the direction I am headed. - 03/10/17
  • The entire team at the Hand and Wrist Center is outstanding. They made the recovery so smooth and comforting from the courteous receptionists, excellent occupational therapist, attentive medical assistants, and brilliant doctor. Thank you! - 03/31/17
  • Dr. Mark Henry is a true healer; the finest most competent doctor I've ever encountered. I am forever grateful to Dr. Henry and the entire staff for saving my finger and facilitating my complete recovery with grace and seriousness of intent. Thank you. - 01/10/18
  • great job! - 03/20/17
  • Thank you for repairing my injury and being kind in the process. - 01/10/18
  • Great Doctor and staff. Luis is a wonderful asset to the staff - 12/18/17
  • Dr. Henry was very informative about the treatment and staff was pleasant. - 01/11/18
  • I have enjoyed this facility and Dr. Henry has been more than helplful. All questions answered, as well as answers I didn't even know I had! The staff is always helpful. - 03/03/17
  • very good at explaining how I should take care of my thumbs and always answered any question I had regarding my health issue I was very pleased with my visit and the care I got at both visits - 03/07/17
  • best place for treatment of hand and wrist problems. Dr. Henry was recommended to me by a friend who is a medical care professional. - 10/06/17
  • always outstanding service! - 04/12/17
  • very confortable,Dr. Henrry very professional and very friendly staff - 12/05/17
  • This was my last visit and I'll miss y'all. - 03/29/17
  • Had a wonderful experience overall. Breaking my arm was tough but the staff here was always very, kind and helpful. Especially Dr. Henry, Mary, Karen, Luis, Joel, Teresa and David. I'll miss them all but hopeful won't have to see them any time soon :)Thank you! - 05/04/17
  • Awesome experience. Luis rocks! - 04/06/17
  • FIRST CLASS!!!!!!!!!! - 03/03/17
  • Great staff. - 05/02/17
  • Thank you for the hard work and excellent care. If ever I need this type of care again I will be knocking on your door. I've already recommended your services to others. Thanks Again! - 03/07/17
  • The staff is nice and everyone is up on the treatment. I feel confident that I am getting the best care and am glad I came here. - 10/30/17
  • very good team work, best clinic - 06/21/17
  • Very professional - 03/30/17
  • I was very impressed with how I was treated by the doctor as well as the Medical assistant. All my questioned were answered and I was treated with care and respect. Luis was Awesome! Doctor Henry was very informative. I will recommend him to friends and family - 06/09/17
  • Staff is always friendly and helpful. I will definitely recommend this office. Dr. Henry is a very skilled surgeon and went out of his way to make sure I understood my procedure and the rehabilitation process. - 03/24/17
  • all excellent care - 07/12/17
  • The staffs here was GREAT!!!! - 06/21/17
  • The doctor was very informative and provided me with a solution quickly and I really appreciate that in this day and age. This is an awesome institution. - 03/02/17
  • Doctor Henry was awesome! And Luis was very helpful and nice! - 03/20/17
  • everything HAS BEEN GREAT AND HEALING WELL WITH ALMOST FULL MOTION IN LESS THAN 5 WEEKS. tHANKS dr hENRY - 03/03/17
  • Great staff, Great Doctor, Great surgery, recovery, and follow up. Thank you for the time and attention with helping me through the entire process. I felt very comfortable and safe with the entire process. - 02/10/17
  • Fabulous I will be recommending to everyone I know that can benefit from the services provided. - 03/14/17
  • excellent! dr & staff! - 06/14/17
  • Very happy I came here for the surgery, etc. - 06/09/17
  • the whole group was very good, I had an excellent experience. - 11/09/17
  • Very knowledgeable about the possible procedures the could be preformed! Dr. Henry is a very honest person and I appreciate that in a man more than anything. He gave me truth and not what I wanted to hear! Thanks - 04/04/17
  • Great Appoitnment - 05/11/17
  • I have enjoyed this facility and Dr. Henry has been more than helplful. All questions answered, as well as answers I didn't even know I had! The staff is always helpful. - 03/03/17
  • FIRST CLASS!!!!!!!!!! - 03/03/17
  • thank you, you all were very helpful - 03/03/17
  • Great work. - 02/03/17
  • Dr. Henry did an excellent job on my grandmothers wrist. Staff is always very friendly and helpful. - 03/02/17
  • joel was also my assistant but everything was great - 03/07/17
  • thank you - 10/16/17
  • The staff and the Dr. are very helpful and understanding .I have not yet seen a better staff like this office . I will recommend any one here . - 11/06/17
  • every thing was really great - 10/19/17
  • Dr. Henry gave me my wrist back!!! Thank you Dr. Henry!!! - 07/10/17
  • :) - 05/11/17
  • Luis was great as well. - 01/04/17
  • some of the most friendly staff and the doctor always explained the information in a manner in which I could understand which always made it very helpful. will definitely recommend this location to family and friends. - 05/31/17
  • Dr Henry is a wonderful Dr. and I would highly recommend to others - 02/07/17
  • Dr. Henry was able to salvage my hand to make it usable again. I have already sent my Father here and he no longer has any pain in his wrist. - 11/13/17
  • I have loved coming here and felt very welcomed by everyone! Thank you so much for all you do! - 03/10/17
  • :) - 06/01/17
  • The doctor and staff are the best I have ever had. Very professionalism at its best. - 11/15/17
  • very helpful staff - 01/16/17
  • thank you for all you have done! I recommend you foranyone that is having any problems via hand wrist. Amazing surgon and doctor!!! - 02/01/17
  • Really appreciate the education and insight related to my wrist and future athletic training - 05/31/17
  • Outstanding service and results - 10/30/17
  • everything HAS BEEN GREAT AND HEALING WELL WITH ALMOST FULL MOTION IN LESS THAN 5 WEEKS. tHANKS dr hENRY - 03/03/17
  • All the staff and Doctor Henry were great! - 05/01/17
  • great service nice folks glad I came to this office doctor was very cool - 03/23/17
  • Everyone was kind and efficient. All things were clearly explained to me and I felt confident in doing my dressings. - 03/03/17
  • very impressed with the whole experience. - 02/28/17
  • thank you for helping me - 02/03/17
  • Staff was very courteous and helpful. Dr. was very informative and easy to understand. - 03/27/17










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